1. How can i do to buy your goods?
Answer: The purchase is actually very simple, follow instruction below:
Step 1: Calling the US Agency or contact us in VietNam (fill the form to get the quickest answer, send email, comment at the end of any page/post…) to clarify all your questions
Step 2: Add the product you choose to cart. Making payment (checkout) follows the steps on the website.
+ You can pay by your Paypal user or Credit card/debit card: Make some steps in “CHECKOUT PROGRESS”, you will go to “ORDER REVIEW” step. Then, click “PLACE ORDER” button. The website will link to Paypal payment Gateway. At this site, you can see “Pay with Debit or Credit Card” button. Click it, and do next steps.
+ If this Website is error/down due to some reasons (such as Hosing Maintenance, data transmission error, the attacks of hackers…) you can still make payment easily and independently by visit Paypal.com and send money to our Paypal user.
+ Please provide us your correct email address when you make payment, simply by sending us an email to our mailbox: firstname.lastname@example.org, such as: “I’ve credited your account the amount of $… to buy your Model…quantity: ….”. We need your email address to confirm or notify all information related to goods shipping. We will save your email address, and if the next times you order more goods by this email (example: you order more goods for yourself or for your friends, your relatives…), we will offer a coupon (discount) for you
+ For the payment is fast and secure, we recommend you to use Paypal method. If you don’t have paypal account, this method still support you pay by credit card/debit card
When making payment to us, please note the following:
After you click “PLACE ORDER” button at “ORDER REVIEW” step (at this step, you can see a large text “YOUR ORDER” above the payment review table)…
…The website will bring you to payment gateway of paypal. At this step, you must see the words “KHANH TRINH PRODUCTION TRADING SERVICE COMPANY LIMITED” on top of page.
If the words ARE NOT CORRECT, DO NOT MAKE PAYMENT and notify us immediately. Because maybe somebody hacked my admin account and replaced our paypal account with his paypal account. In this case, if you make payment, you will lose money, but we are not responsible for sending the goods to you. So, if you detect anything unusual in this step, please urgently inform us so we can resolve the problems to ensure safety of transactions between us.
+ In case if you do not want to pay through paypal, please use the Bank transfer method. Please pay us to the following account:
Account no: 049.137.004.1583
Name of beneficiary: KHANH TRINH PRODUCTION TRADING SERVICE COMPANY LIMITED
Bank of beneficiary: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM (SWIFT CODE: BFTVVNVX)
Nostro Bank of beneficiary Bank: CITIUS33, CHASUS33
Step 3: Our US Agency or VietNam company will send goods to you. Then, wait some days, you’ll receive goods at home
2. Why it’s very hard to find your products on the Internet (searching on Google, Yahoo, Bing…)?
A customer send us this question: “I’ve made a lot of search on the internet, finally (after a lot of search) i found your models.
I think your system is very useful: easy to adjust regarding the actual user’s height, light, strong enough, very portable so it may be the closest one to my needs.
Why it is so hard to find your product on the internet?
You wrote: “we have millions of domestic and foreign customers…”, “we have sold more than 1.000.000 sets of pull up bars (chin up bars ) in VietNam and some to US, UK, Australia, Hong Kong, Sweden, Belgium…”. – I think it’s quite strange that in spite of the huge amount of your product’s users, there is so small amount of customer reviews, photos, Google hit on the web”
Answer: Because many companies/shops all over the worlds, especially the companies/shops in US, UK…use SEO method to push their website/keywords to the high ranking on Google.com (or Yahoo, Bing..). Our company, Khanh Trinh co.ltd. in VietNam – has hired some SEO companies in VietNam, India, USA…to help us bring the keywords to 1st page of google, but they are (the SEO companies) not good as their advertisement, so they can not bring our keywords to the higher ranking. We have not yet been able to compete in advertising with businesses in English speaking countries. If we hire the top SEO companies in the US, the cost is very high, so we have not yet hired them –> Therefore we have low ranking on Google.com, Yahoo, Bing and it’s difficult to find us on the Internet
Answer to your second question: The Vietnamese people don’t use English in posting their information, they use Vietnamese language. In Vietnam, the people don’t have the habit to review or up their comments on Facebook, Google Plus, Twister, or other Social networks about the GOOD PRODUCT or the ordinary consumer goods. They only comment, ask and answer about the BAD PRODUCT or BAD COMPANIES to help other people avoid buying, or about the STRANGE/HOT PRODUCTS with special design. In VietNam, our products (KT folding pull up bars) are the ordinary consumer products and GOOD QUALITY, so they have NO COMMENTS on Internet. They introduce our products to others by word of mouth.
In VietNam, our Company is located in HaNoi, and we sell products all over the country with 90 million people, from 2009 to now. We sell wholesale to about 250 small stores and sell retail directly to the customers with 12 Agencies in big cities.
But we only sell SOME to customers in other countries, because we have not yet been good in sell globally and just start the exporting from 2015. The shipping cost to other countries is very high, it’s also the main reason. In VietNam, the shipping cost is about USD4.6 to bring 01 set (20kgs) from HaNoi to other districts, but it’s about USD10.00 /1kg to bring 01 set to other countries. Oh my god! It’s very expensive.
3. How can i buy the goods with cheaper prices?
Answer: You can purchase goods with cheaper prices by inviting more people to buy the products with you. If you buy more than 2 sets we will reduce the goods price for you. For example, if you buy 3 sets of model KT1.1518, the discount will be $10.00 per set. If you buy 5 sets of KT1.1518, you will get $20.00 discount/1 set.
4. What are the similarities and differences between KT One-tiered folding free standing pull up bar (Model KT1.1518, model KT1.1520, model KT1.0914) and KT Double-tiered folding free standing pull up bar (Model KT1.HT)?
Answer: a) The similarities:
+ Placed on the floor, wherever convenient for exercise. No need to drill the wall or dig the ground to make a traditional pull up bar (chin up bar)
+ Can be folded after doing exercise. Easy to carry and move
+ The height of the handlebar can be adjusted to accord with exerciser’s height.
+ Solid and stable. Good force-bearing capacity.
+ Can be fitted with seat and chains to become the full swing
b) The differences:
+ The most obvious difference is the way to adjust the height of the handlebar for exercisers with different heights. KT One-tiered folding free standing pull up bar has only 01 handlebar, so you can adjust its height as image below:
KT Double-tiered folding free standing pull up bar (Model KT1.HT) has 02 handlebar, upper bar and a lower bar. The upper bar height is fixed for the tallest person. For other exerciser with lower height (such as children, women, old people), you can simply adjust the lower bar by fitting it into rack bars at appropriate height level as image below:
+ KT One-tiered pull up bar is folded in 8-10 seconds, but it takes more time to fold KT Double-tiered pull up bar (about 35-40 seconds). Because you only remove 02 distance-setting-bars from the frame to fold KT one-tiered pull up bar, but you have to remove not only distance-setting-bars but also the rack bars to fold the KT double-tiered pull up bar
5. What are the similarities and differences between 2 models of KT One-tiered free standing pull up bar: Model KT1.1518 and model KT1.1520?
Answer: Model KT1.1520 and model KT1.1520 are identical in structure. The differences between them are max load capacity and max height, so model KT1.1520 is made from bigger and thicker iron tubes:
+ Gross weight of model KT1.1518 is 37.4 pounds (17kgs), but gross weight of model KT1.1520 is 63.9 pounds (29kgs).
+ Max load capacity of model KT1.1518 is 440.9 pounds (200kgs). Max load capacity of model KT1.1520 is 771.6 pounds (350kgs). The limitation 440.9 pounds (200kgs) means that at a specific time (short-term), Model KT1.1518 can withstand a max weight of 440.9 pounds (200kgs) combine with swinging and shaking movement of exercisers, but is not bent, broken or collapsed. But in the long term, if people who have weight over 100kgs always do exercises with model KT1.1518 will make the handlebar bend
+ Max height of model KT1.1518 is 92.5 inches (235cm). Max height of model KT1.1520 is 100.4 inches (255cm)
Model KT1.1518 is used for people who are under 70.8 inches (180cm) tall and 200.4 pounds (100kgs) weight. If you are tall more than 70.8 inches or weighty over 200.4 pounds, you should use model KT1.1520
6. When receiving your product, how can i install it? Does your company have anyone can help me directly?
Answer: Due to the purchase and shipping are remote (Our US Agency may be located far from your address), so when receiving our product, please install it by yourself following the installation guide (in box). For one tiered pull up bar model KT1.1518 (or model KT1.1520, model KT1.0914), product installation is completely simple. Installing the KT double tiered pull up bar model KT1.HT is a bit more difficult – but if you read the installation guide carefully and comply with the instructions in which – there will be no problem.
Each set of pull up bar includes many types of bars. Each type has a different shape (structure). You only need to look closely at the shape of each bar in the image of installation guide, then find the bar in the real product. Do right by-step, you will surely be successful
Every box (sent to you) contains the installation guide paper sheet. If you need, we can send the file of installation guide to your email.
During installation, if you meet with difficulties, please contact us. We will try to support you as quickly as possible. Please check the time zone difference to know what’s the time in Vietnam. We work from 9:00 am to 18:00 pm.
7. What’s your warranty policy? How do you perform warranty if your products have mistake?
Answer: We apply 10 years warranty for all models of KT folding free standing pull up bar. However, in Vietnam, we have sold nearly 1 million sets of pull up bar (chin up bar) in 5 years, but no case that we have to perform warranty. The main cause is product quality has been carefully checked after producing and checked again before sending it to the buyer. The second reason is that our products are made from High strength Alloy Steel tubes, so they are not easily damaged as other goods (such as electronics goods). Therefore, we are confident to apply worldwide warranty policy as follows: If there is any technical mistake in a part of products, we will send you new part to replace. We bear all shipping cost for sending it. This is reliable certainty commitment of our company.
- During the warranty period, the component of the product is defective, damaged due to technical fault of the manufacturer will be replaced free of charge
- No free warranty for the following cases:
- Put the product outdoor under the rain, sun, snow make the steel, bolts and screw nuts rusted
- Peeling paint
- The bolt, screw nut is broken or lost
- The pipe (s) is bent because the load is too large, use product for wrong purpose
- The user deforms the product compared with the initial condition
- The product has been changed or repaired without the consent of Khanh Trinh company
- No warranty card
- Warranty card is crumpled can not be read or has been defaced, repaired
8. Can I perform acrobatics or flying trapeze with your pull up bar?
Answer: You can perform these actions after do some necessary protection methods (for safety) such as: put heavy things on the legs of pull up bar (example, 4 sand bags with 50-60 kgs), ask 2 people to hold the legs, or drill and screw the legs to the ground… Because KT pull up bars are placed on the floor without fixing in the ground, and have lightweight structure (for easy carrying, moving, folding) so if you don’t do the protection methods but still perform these actions, it can be dangerous for you (the legs can be lifted off the ground and pull up bar may topple over).
Normally, you should only swing in the area formed by 4 legs of the pull up bar.
9. Can i place your product(s) outdoor?
Answer: You can place it anywhere you want. But if using it outdoor, you should fold and take it into the house after doing exercises to avoid the rain and snow. Because it’s made from Alloy Steel, not from stainless steel (inox). Although it is coated (electrostatic painting) outside, but if rain water or snow enters inside of tubes will make the product rusted, damaged quickly.
10. SOME SHORT QUESTIONS/ANSWERS:
How long do orders take to process?
Orders take max 3 days to process from the order date.
How much is shipping?
All orders are shipped for free in the continental US.
Are your pull up bars assembled?
No. We ship all our pull up bar products unassembled in shipping boxes.
How long does it take to assemble your pull up bar?
About 10-15 minutes if you know how to put things together. All accessories are included in the box.
Where do you ship from?
If you’re in the US, we ship from California, United States. If you’re in other countries, we ship from VietNam
How long does shipping take?
Our products usually ships in 5 – 7 business days.
Do you offer order protection?
Yes. We always make sure you are satisfied with your order. We guarantee that your order will be as described and not defective, is genuine, and is delivered on time.
Do you offer refunds?
Yes, you can buy with confidence. We offer a 30 day satisfaction guarantee from when you receive your order.
Can I make a return?
Yes, you can buy with confidence. We offer a 30 day satisfaction guarantee from when you receive your order.
How do I contact support?
+ You can fill the form to get quickest answer
+ You can send the email to email@example.com
+ You can comment directly at the end of each page/post
+ You can call our Agency in California +1(626)780 4134 Mr Anh