At Khanh Trinh, we strive to deliver exactly what we promise. As both the manufacturer and seller, we are committed to ensuring your satisfaction through honest descriptions, transparent specifications, and reliable product quality.

We understand that product returns may occasionally be necessary. However, due to the large size and high shipping costs of our items, we kindly ask you to review the following return policy carefully before placing your order.

🔍 Before You Order

Please:

  • Read the full product description and specifications carefully

  • Watch our demonstration videos and review real user testimonials

  • Consult with your spouse or intended gift recipient to ensure alignment

  • Contact us if anything is unclear — we’re happy to help

✅ We Accept Returns In the Following Cases

1. Item Not As Described

If the product you receive significantly differs from the description, we will:

  • Cover the return shipping cost, and

  • Issue a full refund

2. Defective or Damaged Items

If your product arrives defective or damaged, please:

  • Send us clear photos or videos of the issue

  • We will either:

    • Send free replacement parts, or

    • Issue a refund without requiring a return

If you still wish to return the item after receiving a replacement, please refer to Section 3.

⚠️ 3. Returns for Personal Reasons

If you wish to return the product due to personal reasons, including but not limited to:

  • Misjudged the product size, height, or weight

  • Purchased without reading full specifications

  • Your spouse/family disagrees with the purchase

  • You expected 100% stability when we clearly state that 6–7% natural wobble may remain

  • You “no longer need it” or “bought by mistake”

Then:

  • ✅ You are responsible for return shipping costs

  • ✅ A restocking fee of up to 15% may apply if the product or packaging is not returned in perfect condition

  • ✅ We will inspect the returned item(s) and refund accordingly based on condition

🚫 Please Do Not:

  • Return products solely because you misunderstood the weight or expected 0% wobble

  • Attempt to “try it out” and then return it with damaged or incomplete packaging

  • Leave unfair reviews due to restocking fees or shipping charges that were clearly communicated

💡 Important Notes

  • Our pull-up bars are freestanding and portable — designed for stability but not 100% rigid like anchored equipment

  • Even military-grade setups with steel wire anchors experience minimal movement

  • Our design is trusted by professional athletes in the calisthenics and street workout community

🎥 See real user videos:

💲 Refund Processing Time

  • Refunds are processed within 10 business days after the returned item is received and inspected

  • Refunds will be issued to your original payment method

🔁 Exchanges

We accept exchanges for both defective and non-defective products. Please contact us to arrange the exchange process.

🛡️ Final Words from the Manufacturer

We are a small but passionate team, doing our best to serve customers around the world. All we ask for is fairness and responsibility on both sides. Please purchase mindfully. Let’s respect one another and create a positive experience.

🙏 God bless you and your family.

✅ By returning an item, you agree to the terms stated on this page.

If you have any questions, feel free to contact us at: [email protected]